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Not loving your Boutique 20 purchase? No problem! You can return your items to us within 14 days for a refund.

Should you return your item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis.

Items can be returned up to 28 days after purchase date.  However, this will be for exchange or credit note only.

Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, with the tags still attached.

Jewellery cannot be returned for health and hygiene reasons.

All Sale items are non returnable.

The cost to return your purchase will unfortunately not be refunded.

We recommend you use a recorded service so your parcel can be easily tracked back to us. We cannot be held responsible for any lost parcels.

Please allow up to 3-5 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you please let us know within 7 days.


You must notify us of your wish to return your order via email –

Return Address:

Boutique 20

3 Wittering Walk

Cakeham Road

East Wittering

West Sussex

PO20 8RR

FAULTY GOODS – We do check all items before they are sent but on the odd occasion where we have missed something and it is found to be faulty, you will have the choice of a full refund or exchange  Faulty goods returned after 30 days – a replacement will be given if it is still available.


Please don't hesitate to contact us with any issues and we will endeavour to get back to you as soon as possible.

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